Fee + Cancellation Policy

At Exhale Therapy our prices are structured around the duration of your session as well as the experience and background of the clinician.

Individual Counselling - $180 - MSW - RP

Couples Counselling - $195 - MSW

Documentation - $50+ per letter

Payment is required before or during your session by e-transfer, debit, credit or cash.

Think you have insurance coverage but you aren’t sure, click HERE for more information.

SLIDING SCALE

Although an investment, we know that counselling is expensive. Our therapists at Exhale offer a reduced fee to a limited number of clients.

If you’re not covered by benefits and would require a sliding scale, please contact us to get more information about our sliding scale program. This program is specially designed as our way to give back to our community. Mental wellness is our passion and we want to be able to provide it to all in need.

If a sliding scale option isn’t feasible please check out our Pay in Kindness Program.

We completely understand that life can be hectic. Whether it’s traffic, a work meeting, a sick little one or simply one of those days, things can sometimes slow us down.

Just as we do our best to respect your time, we ask that you arrive on time for your appointments.

Sessions start and end at their scheduled time, so arriving late will shorten your session. The full session fee still applies.

If you’re running late, please call or email us so we can let your clinician know. If you are more than 20 minutes late without contacting us, the appointment will be considered a missed appointment and the full session fee will be charged

At Exhale Therapy, we require at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 48 hours' notice, including missed appointments, are subject to the full session fee.

WHY THIS POLICY EXISTS

Our clinicians are self-employed professionals who are compensated per session rather than receiving a salaried income. When an appointment is cancelled with less than 48 hours' notice, the clinician is not compensated for the time they reserved for your appointment.

Consistent attendance also supports continuity of care and helps you maintain momentum in your therapeutic work. Our 48-hour cancellation policy helps support a sustainable practice while encouraging consistency in care and ensuring clear, consistent expectations for everyone.

UNEXPECTED CHANGES

We understand that life happens and unexpected circumstances arise. If you're unable to attend your in-person appointment due to illness, inclement weather, transportation difficulties or other unexpected circumstances, switching to a virtual session may be an alternative to cancelling. All of our clinicians offer virtual sessions, and we encourage you to consider this option whenever possible to avoid the fee.

If an emergency or crisis arises, please reach out to our team so we can discuss your circumstances.

The last thing we want is to charge avoidable fees, so please ensure to provide notice for all appointment changes. Planning ahead when possible, keeping track of upcoming appointments and considering virtual sessions when circumstances change can help you maintain consistency in your care and avoid late cancellation fees.

If you need to cancel or reschedule, please contact us as soon as possible by phone, voicemail or email. You can leave a voicemail or send an email even when the clinic is closed, including weekends and holidays. The 48-hour notice requirement remains in effect during these times, so you don't need to wait until the clinic reopens to let us know about a change.

We appreciate your understanding and consideration of the time reserved for your care.

To help keep appointment times accessible for everyone, a credit card on file is required. Your card is stored securely through our PCI-compliant payment system, and full card details are never visible to our staff. It will only be used in the event of a missed appointment, a late cancellation, payment not received or if it’s your preferred method of payment.