HELLO, AND WELCOME TO EXHALE THERAPY! LET’S TAKE THE NEXT STEPS TOGETHER.

This page is here to guide you through what happens next so you can feel grounded, informed, and supported while you wait for our team to connect with you.

What Happens Next?

We know that reaching out for support can feel overwhelming. Here’s what you can expect now that you’ve contacted us:

1. Our Team Will Call You

One of our Care Coordinators will reach out by phone very soon (typically the same day or next business day). If you can, keep your phone close, we don’t want to miss you.

2. We’ll Learn About What You’re Hoping For

During your call, we’ll gently ask a few questions about your goals, preferences, and availability. No need to prepare, we’ll guide the conversation.

3. We Match You With the Right Therapist

Your well-being matters to us.
We pair you with a therapist who best aligns with your needs, whether you're seeking support for anxiety, trauma, grief, couples therapy, depression, or something else.

Your match is thoughtfully chosen based on:

Your therapeutic goals
Clinical specialty
Schedule and availability
Whether you prefer in-person or virtual sessions

We want therapy to feel safe and supportive right from the start.

4. Now what?

We know how much courage it takes to reach out for help, and we’re honoured you chose us. While you wait for our call, please know that there is nothing more you need to do right now. Just take care of yourself, we’ll guide you through the rest.

— The Exhale Therapy Team

During your first session, your therapist will:

Go over some housekeeping
Get to know you
Help you feel safe in the space
Explore what brought you here
Move at your pace
Set gentle goals together

You do not need to have everything figured out.
You simply need to show up, we take care of the rest.

YOUR FIRST SESSION: WHAT IT’S LIKE

FAQs

Availability varies, but we do our best to get you started as quickly as possible. If we can’t match you immediately, we’ll offer alternative options and keep in touch with updates.
Please note: more immediate appointments may be available if you’re open to daytime and/or virtual sessions.
Yes. All of our therapists are licensed mental health professionals whose services are eligible for reimbursement under most extended health plans in Ontario.
While we don’t offer direct billing, after each session, you’ll receive a receipt that you can be submit to insurance company.
Please check to see if you have coverage for either Registered Social Workers or Registered Psychotherapists.
Our fees range from $180–$195 depending on the service type.
We’ll go through this on the phone so you feel fully informed before booking.
That’s completely okay and expected. You’re doing something big. Our team understands and will guide you at a pace that feels right.
Yes! You can choose what feels right for you. Our clinic space is warm, private, and designed for comfort, and our virtual platform is secure and easy to use.
Don’t have a safe space to do virtual sessions? Not a problem, we have an in-office virtual room available for your comfort and privacy!
This is completely okay. Sometimes it takes a few sessions to build rapport, and sometimes it takes trying a different therapist to find the connection that feels right for you. A strong therapeutic relationship is one of the biggest predictors of successful therapy. If something doesn’t feel right, we’ll rematch you, no awkward conversations needed. Your comfort matters more than anything.
After your first session, our Client Coordinator will check in to see how things felt, if you have any questions or just to share how great your first session went! This will also give you the opportunity to share any concerns you may have. We want you to feel supported, safe, and aligned with the therapist you’re working with